Privacy Policy

1. Introduction

SanCotrack ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food safety compliance platform.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

Information You Provide

• Account registration data: name, email address, business name, password
• Company profile: industry type, certifications, facility details, years in operation
• Audit data: audit scores, non-conformances, CAPA records, incident reports
• User-uploaded documents stored in the Document Vault
• Smart Log entries, change records, and associated action data
• Training records and compliance history

Automatically Collected Information

• Log data: IP address, browser type, operating system, pages visited, timestamps
• Usage analytics: features accessed, session duration, interaction patterns
• Device information: hardware model, operating system version

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the SanCotrack platform
• Process your registration and manage your account
• Generate audit reports, CAPA recommendations, and compliance insights
• Send service-related emails and notifications (you may opt out of non-essential communications)
• Improve our platform through anonymized, aggregated usage analysis
• Comply with legal obligations and enforce our Terms of Service
• Respond to support requests and provide customer service

4. Data Storage and Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We apply industry-standard security measures including access controls, audit logging, and regular vulnerability assessments.

Your data is stored on servers located in Canada. We do not transfer personal data to countries outside Canada or the European Economic Area without appropriate safeguards in place.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service providers: Trusted vendors who assist in operating our platform (hosting, email, analytics) under strict data processing agreements
• Legal requirements: When required by law, subpoena, or other legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)

6. Your Rights

Depending on your jurisdiction, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate data
• Deletion: Request deletion of your account and all associated data
• Portability: Export your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at privacy@sancotrack.com.

7. Cookies

We use essential cookies to keep you logged in and maintain session state. We do not use tracking or advertising cookies. See our Cookie Policy for full details.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your personal data within 30 days, except where we are required by law to retain it longer.

9. Children's Privacy

SanCotrack is a business-to-business platform not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email and by posting the new policy with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Email: privacy@sancotrack.com
• Website: www.sancotrack.com