Create New Incident
Select the type of incident to report
Quality Incident Report
Product issues, food safety, foreign material, labeling, temperature deviations, customer complaints, holds. Includes AI-assisted risk assessment and disposition tracking.
Operational Investigation Report
Sanitation, maintenance, pest control, facility, equipment, utilities. Structured 5-Why and Fishbone analysis with corrective action tracking and verification.
Open Incidents
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High Risk Open
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Overdue
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Closed This Month
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Quality Incident Report
Product issues, food safety, foreign material, labeling, temperature deviations, customer complaints, holds. Includes AI-assisted risk assessment and disposition tracking.
Operational Investigation Report
Sanitation, maintenance, pest control, facility, equipment, utilities. Structured 5-Why analysis with corrective action tracking and verification.
| Incident ID | Type | Category | Title / Area | Status | Risk | Date Opened | Linked |
|---|---|---|---|---|---|---|---|
| No incidents recorded yet — create your first incident above | |||||||
Create Quality Incident
Step 1 of 5
1Triage
2Product
3Description
4Risk
5Disposition
Upfront triage. A High or Critical severity rating flags this incident immediately for QA manager review.
Basic Information
Product and Batch Details
Incident Description
Attachments
Drop photos or files here, or click to browse
Risk Assessment
Risk level is auto-calculated from Likelihood × Severity.
Risk Assessment Result
—Select severity and likelihood above to calculate risk score.
Suggested Actions
- Fill in hazard type and risk fields to get action suggestions
Risk Matrix
| Severity → | |||||
|---|---|---|---|---|---|
| Negl. | Minor | Mod. | Signif. | Severe | |
| Very likely | LM | M | MH | H | H |
| Likely | L | LM | M | MH | H |
| Possible | L | LM | M | MH | MH |
| Unlikely | L | LM | LM | M | MH |
| Very unlikely | L | L | LM | M | M |
AI Recommendations
Complete the risk assessment to get AI action recommendations.
CAPA Recommendation
Complete the risk assessment to get AI-generated CAPA recommendations tailored to this incident type.
Containment and Immediate Actions
Final Disposition
Closure is gated. All checklist items must be complete before the incident can be closed.
Close Investigation
Review all steps and save to close this incident.
Create Operational Investigation
Step 1 of 5
1Basic Info
2Description
35-Why
4Actions
5Verification
Basic Information
Incident Description
Drop photos or files here, or click to browse
Root Cause Analysis Method
Choose your investigation method — or use both for complex issues.
5-Why Root Cause Analysis
Start with the immediate problem and ask "Why?" five times to reach the root cause.
1
Why 1 — The Problem
State the incident or defect observed
Because…
2
Why 2
Why did that happen?
Because…
3
Why 3
Dig deeper — why did that happen?
Because…
4
Why 4
What is the underlying process failure?
Because…
5
Why 5 — Root Cause
The root cause should be something fixable to prevent recurrence
Root cause identified:
Corrective Actions
Document all corrective and preventive actions to address the root cause.
Action Description
Owner
Due Date
Status
Verification and Sign-Off
Note: Verification must be performed by a different person than the one who carried out the corrective action.
Close Investigation
Review all steps and save to close this investigation.